Last Updated: August 3, 2026
At Steel Craft, we carefully inspect and package every order before dispatch. If there is an issue with your order, we’re here to help.
Eligible Returns
Returns are accepted only in the following cases:
- Wrong item received — you received a product different from what you ordered.
- Defective item — the product has a genuine manufacturing defect.
- Damaged item — the product was damaged during delivery.
We do not accept returns for change of mind, incorrect selection, or personal preference.
Return Window
Return requests must be submitted within 5 days of delivery.
To request a return, contact us with:
- Your order number
- A brief description of the issue
- Clear, valid photographs showing the product and the issue
- Photographs of the packaging, where relevant
We may request additional photographs or information to verify the claim.
Custom & Sale Items
Custom-made and personalized products are not eligible for return or refund, except where the item is received damaged or defective.
Products purchased during a sale or promotional offer are also non-returnable, except in cases where the item is damaged or defective.
Approved Returns
Once your return request has been reviewed and approved, we will provide instructions for returning the item.
Depending on the circumstances, Steel Craft may offer:
- A replacement,
- A repair, or
- A refund.
The appropriate resolution will be determined based on the nature of the issue and product availability.
Refunds
If a refund is approved, it will be processed through the original payment method where possible. Processing times may vary depending on the payment provider.
Contact Us
For return or refund assistance:
Steel Craft
Website: SteelCraft.pk
Email: [email protected]
Contact Form: Contact Us